Voice AI for Hotels & Resorts
ResortAI™ handles front desk calls from guests, allowing staff to focus on the people in front of them.
The Front Desk Bottleneck
Guests calling from their rooms with unexpected room issues often get put on hold or their calls go unanswered because front desk staff prioritize in-person requests, leading to bad online reviews.
Unexpected needs, meet your new workflow!
ResortAI™ answers unexpected calls from guest rooms, even handling multiple calls simultaneously, and dispatches staff (housekeeping, maintenance, etc.) without delay, mimicking human decision-making.
Handles multiple calls at once
Never put a guest on hold again
Dispatches appropriate staff
Routes requests to the right department instantly
Mimics human-like responses
Natural conversations that guests appreciate
Net Promoter Score for You, 5 Stars for Everyone Else
ResortAI™ follows up with guests post-resolution, gathers feedback, calculates Net Promoter Score (NPS), nudges guests to leave online reviews, and ensures corrective feedback reaches the right person.
Crazy Customizability
Tailored conversations, dispatch processes, hotel-specific knowledge, and integration with phone systems and other software.
Custom conversation starters
Greetings and responses tailored to your brand
Hotel-specific knowledge base
Amenities, policies, and local information
Integrations with critical systems
PMS, phone systems, and maintenance software
Guests don't want menu systems, and they don't want to be on hold, either.
90% of guests bypass menu systems by pressing '0', preferring to explain problems in plain language. ResortAI™ handles multiple calls without putting anyone on hold.
- Press 1 for housekeeping...
- Please hold while we transfer you
- Your call is important to us
- Frustrated guests hang up
- Natural conversation from the start
- Immediate understanding of needs
- Instant dispatch to right staff
- Happy guests, better reviews
"We don't replace humans... we make them super."
- Tim Goree, CEO
Let's work together.
We're looking for innovative leaders in the hotel/resort space who want to make every guest interaction great.