Voice AI for Hotels & Resorts
ResortAI™ handles front desk calls from guests, allowing staff to focus on the people in front of them.
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Then, go to the bottom of this page to see the results…
The Front Desk Bottleneck
If you’ve ever stayed at a hotel and had a problem with your room, you probably know that your request takes a back seat to the people who are standing in front of the front desk staff at the moment you call. You might get put on hold, or the phone might not be answered at all.
That’s because front desk staff are fielding a variety of request types in multiple modes of communication, so they’ve got to prioritize.
Unfortunately, it’s these moments that often become bad online reviews for the hotel.
Unexpected needs, meet your new workflow!
ResortAI™ answers the phone for all of the unexpected calls that come from your hotel’s guest rooms, even if they come a dozen at a time, allowing your front desk staff to focus on the people in front of them.
ResortAI™ listens, talks, and makes decisions just like the humans at your front desk, but never delays in dispatching housekeeping, maintenance, or any other staff member to meet your guests’ needs.
Net Promoter Score for You, 5 Stars for Everyone Else
ResortAI™ always follows up with your guests after their matter is resolved, intelligently gathering honest feedback about your staff performance. We can turn this feedback into an industry standard Net Promoter Score (NPS) that helps you measure progress and drive improvement.
After receiving feedback, ResortAI™ nudges the guest to share a review online, and makes sure corrective feedback gets to the right person in your organization.
Crazy Customizability
ResortAI™ is incredibly customizable. The core Voice AI engine ensures smooth conversations, transitions, and an uncanny ability to understand what guests are asking for. Nearly everything else can be tailored to fit your hotel or resort perfectly.
Try it for yourself, right now!
From how it starts the conversation to who it dispatches and how it dispatches them, from what it knows about your hotel to when it decides to hand the guest over to a human. We can even integrate with your phone system and make it seamlessly communicate with your other critical computing software.
Guests don’t want menu systems, and they don’t want to be on hold, either.
If you’ve ever tried one of those pre-recorded, menu phone systems to take pressure off of your front desk, you know that guests hate them. Over 90% of guests who encounter one immediately press “0” to bypass it. It shouldn’t be up to the guest to try to figure out which menu item will get their problem solved. Guests want to explain their problem in plain language and get it solved quickly.
While front desk staff do this, they also have to put guests on hold sometimes - and guests hate that, too. ResortAI™ can receive dozens of calls at the same time, never putting a guest on hold.
Let’s work together.
We’re looking for innovative leaders in the hotel/resort space who want to make every guest interaction great.
The results from the last call or demo will show up below, if the data isn’t yours, click here to refresh!
Housekeeping
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Maintenance
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Smart Call Summary
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